PICK UP POLICY
We are pleased to offer convenient pick-up options for our customers. Please review our pick-up policy to ensure a smooth and efficient experience:
Pick-Up Days and Times: Pick-up is available on Tuesdays and Fridays during the following time slots:
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Morning: 9:00 AM - 11:00 AM
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Afternoon: 4:00 PM - 6:00 PM
Order Processing and Lead Time: To guarantee the availability of your items, we require a lead time of 3 days for order processing. Please place your orders as early as possible to secure your desired items before they run out.
Pick-Up Location: Our pick-up location is at Ahava Baptist Church: 6015 W Farkas Rd. Plant City, FL 33567. We kindly ask that you pick up your items during these times.
Pick-Up Instructions:
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Please make sure to complete your payment before pick-up to ensure your order is ready.
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When you arrive, park in front of the building on the left.
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A staff member will be ready to assist you. If no one is outside, just ring the bell and we’ll be right with you.
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Let our staff know your name for pick-up.
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Enjoy your items!
Changes and Cancellations:
Modifications: Any modifications must be made by contacting us directly at 813-291-4610 or gracie@dogearbakingco.com at least 48 hours before the scheduled pick-up time. Within 48 hours of the pick-up time, modifications will not be accepted.
Cancellations: Cancellations must be made 48 hours in advance for a full refund minus processing fees. Cancellations made less than 48 hours in advance will be subject to a 50% fee.
Missing the Pick-Up Time:
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If you miss your morning pick-up time, you can come by during the afternoon time.
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If you miss your pick-up time entirely, your items will be donated to a local fire or police station, and you will lose your payment.
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Please contact us ASAP if any changes occur that would affect your ability to pick up your order.
Customer Satisfaction:
We strive to provide the best service and products. If you have any feedback, please contact us at 813-291-4610 or gracie@dogearbakingco.com.